At KENAN LEATHER, we strive to provide a satisfactory shopping experience for our customers. If you wish to exchange or return a product, the request can be submitted according to the conditions outlined below, without prejudice to the consumer rights stipulated by law.
A replacement of the product can be requested within 3 days of the date of receipt , provided that the product is in its original condition, unused, and with the packaging and accessories included.
The product can be returned within 3 days of the date of receipt , provided that it is in its original condition, has not been used or damaged, and is suitable for resale.
To be eligible for a return, proof of purchase is required, and the product, its accessories, and packaging must be preserved as much as possible. Returns and exchanges may not apply to custom-made or modified products, subject to applicable regulations.
If you receive a damaged, defective, or different product than the one you ordered , please contact us as soon as possible and attach clear photos of the product and order. We will work to resolve the situation in accordance with customer rights and applicable regulations.
In cases of exchange or return due to a change of customer preference, the customer may be responsible for shipping costs, depending on the circumstances. However, if the error is on the part of the store, or the product arrived damaged or did not match the order, shipping costs will be handled according to the specific circumstances and consumer rights.
After receiving and verifying the returned product, a refund will be processed via the original payment method, if available . The processing time may vary depending on your bank or payment provider.
To request an exchange or return, please contact us through the official communication channels shown in the store , providing us with the order number and the reason for the exchange or return.
KENAN LEATHER
Your satisfaction and trust are an essential part of our experience
