We have compiled the most frequently asked questions about ordering, shipping and returns to help you have an easy and clear shopping experience.
Are the products made of leather?
You will find details of each product's material and specifications explained on the product page, and we make sure to provide a clear and accurate description before purchase.
How long does it take to process an order?
The order is usually processed within 1–3 business days from the date of confirmation, and the duration may vary during seasons and promotions.
How long does delivery take?
Delivery time varies depending on the city and shipping company, and available shipping options are shown when completing the order.
How can I track my order?
When a tracking number is available, you can track the shipment status through the shipping company or via the tracking methods available in the store.
Can I exchange or return the product?
Yes, a request for exchange or return can be submitted according to the exchange and return policy and the conditions explained therein.
What should I do if I receive a damaged product or one that does not match my order?
Contact us through our customer service channels, sending the order number and clear photos of the product , and we will work to resolve the issue as soon as possible.
Can the order be modified or cancelled after it has been completed?
You can contact us as soon as possible, and if the order is not prepared or delivered to the shipping company, we will try to make the modification or cancellation depending on the order status.
What payment methods are available?
All available payment methods will be displayed to you when you reach the order completion page.
Are there any products suitable for gifts?
Yes, we have a range of products suitable for gifts such as bags, leather notebooks, medals and accessories .
How do I contact KENAN LEATHER?
You can contact us through the official communication channels shown in the store for any inquiries related to products or orders.
KENAN LEATHER
